Shipping & Returns

I gladly accept returns and exchanges with the following conditions:

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
 
I do not accept cancellations.
But please contact me if you have any problems with your order.
 
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

 

✦ REFUNDS & EXCHANGES

Made to order items are final sale. This is because the ring is made from scratch to a specific customer size once the order is placed. If you have questions about a stone or the item, please email me beforehand and I will help you make the best decision possible with the needed information. 

If you have received an incorrect or damaged item in the mail, please contact me within 24 hours of receiving the shipment. In your message, please indicate your order number and describe the issue with your order. I will work with you to resolve the problem.

If you are not fully satisfied with your purchase, please message me and let me know. Any returns or exchanges must be pre approved and are allowed only within 3 days of receipt. After 3 days, the purchase is final and a return or exchange will not be given. The returned or exchanged item must be mailed back at the customer's expense. The refund will only be for the price of the item. No shipping costs will be refunded. The item must be returned in the same condition, in the original packaging, and unworn. 

If an item is damaged in the mail, a photo must be provided showing the damage before the item is mailed back for an exchange or refund!

For sizing issues when a ring does not fit but is the correct size ordered, I only offer a return at the customer's expense and then an exchange for the correct sizing the customer would like. Customer will pay for all shipping fees. Sizing down or sizing up more than .5 of the existing size will result in the item having to be remade. There will be an additional expense for any order that has to be remade (minimum of $15 to cover cost of materials and labor). We will work those details out if this is your circumstance!

If the ring is taken to an outside party for resizing- all returns and refunds are null and void. There is no refund for any resulting damage. Please speak with the jeweler who has done the work at this point regarding your dissatisfaction. 

If, for any reason, an item does not arrive and a Tracking Number or Customs Number was provided, a refund will not be given nor will another item be sent out. At this point, it is up to you the buyer to speak to your local post office. A receipt of payment for shipping can be provided upon request as proof of shipment.

There may be some exceptions to this rule so please do not hesitate to contact me. If USPS is the at fault party, a refund may be given only after USPS has confirmed that the package was not or could not be delivered and is being returned to Gilded Bug. These rules and policies are the same as Etsy itself. 

Custom orders as well as wholesale orders (quantities of 5 or more of the same item) are final sale and cannot be returned.

All sale items are final sale.

If an item is allowed be returned and it arrives in damaged condition with visible wear and tear, the buyer is fully responsible as these are not allowable conditions for a return. Depending on the damage, a restocking or scrap fee will be applied to the refund. This is up to the discretion of Gilded Bug and will be fair and equal to the size of the ring, the value of the stone, and the amount of damage to the item.